BPO Non Voice Process Executive

salary 18,000 - 23,000 /month
company-logo
job companyIbm
job location Work from home
job experience1 - 2 years Experience in Customer Support / TeleCaller
New
25 Openings
work_from_home Work From Home
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Internet Connection, Laptop/Desktop

Job Description

We are looking for a BPO Non Voice Process Executive to join our team at Ibm. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18000 - ₹23000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this BPO Non Voice Process Executive job

  1. What is the eligibility criteria to apply for this BPO Non Voice Process Executive job?
    Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
  3. How many working days are there for this BPO Non Voice Process Executive job?
    Ans: This BPO Non Voice Process Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this BPO Non Voice Process Executive job?
    Ans: No, there is no fee applicable for applying this BPO Non Voice Process Executive job and during the employment with the company, i.e., IBM.
  5. Is it a work from home job?
    Ans: Yes, it’s a work from home job and can be done online.
  6. How many openings are there for this BPO Non Voice Process Executive role?
    Ans: There is an immediate opening of 25 BPO Non Voice Process Executive at IBM
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this BPO Non Voice Process Executive job?
    Ans: This BPO Non Voice Process Executive job has Rotational Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

International Calling, Query Resolution, Computer Knowledge, Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 18000 - ₹ 23333

English Proficiency

Yes

Contact Person

Ahmed
Posted a day ago
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