BPO Non Voice Process Executive

[5:30 pm, 5/5/2025] Raah-Dika Careers: Job Description – CoinDCX Blended Process (Chat + Semi Voice) - Verification Process

Position: Customer Support Associate – Blended (Chat + Semi Voice)

Process: CoinDCX – Customer Verification Support

Work Type: Full-time

⸻

Job Highlights:

• Process Type: 70% Chat Support, 30% Semi-Voice (Verification Calls)

• Work Mode: Blended Process

• Language Requirement: English + Hindi (Mandatory)

• Qualification: Minimum 12th Pass (+2) or above

• Shift Timings: 24x7 rotational shifts (Night shifts included)

• Week Off: Rotational

⸻

Salary Details:

• Fresher Salary: ₹15,000 per month (Take-home)

• Experienced Salary: ₹20,000 per month (Take-home)

⸻

Key Responsibilities:

• Handle customer verification through chats and outbound/inbound verification calls.

• Perform KYC and compliance checks according to CoinDCX guidelines.

• Resolve customer queries related to account verification promptly and professionally.

• Maintain data accuracy and update verification details in the system.

• Ensure high-quality customer service with minimal escalations.

• Follow process SOPs, security standards, and compliance norms strictly.

⸻

Eligibility Criteria:

• Fluency in English and Hindi is mandatory.

• Good typing speed and communication skills.

• Comfortable working in rotational shifts (including night shifts and rotational week offs).

• Immediate joiners preferred.

• Basic computer knowledge and ability to navigate multiple systems.

⸻

Additional Benefits:

• Incentives based on performance.

• Opportunity to work with India’s leading crypto platform.

• Growth and learning opportunities in a fast-paced environment.

[5:30 pm, 5/5/2025] Raah-Dika Careers: Job Description – EFL Customer Support (Voice Process)

Position: Customer Support Executive (Voice Process)

Process: EFL (Customer Service)

Work Type: Full-time

⸻

Job Highlights:

• Language Requirements:

• Fluent English + 2 Regional Languages

• OR 2 Regional Languages

• OR Only Malayalam

• Shift Timings: 8:00 AM to 8:00 PM (9-hour login within this window)

• Working Days: 6 days a week

• Week Off: Rotational

⸻

Salary Details:

• Freshers: ₹15,000 (Take-home)

• Experienced Candidates: ₹19,000 (Take-home)

⸻

Key Responsibilities:

• Handle inbound and outbound customer calls related to EFL services.

• Provide clear, accurate information and resolve customer queries efficiently.

• Maintain high levels of customer satisfaction and service quality.

• Update customer interactions accurately in the system.

• Follow communication protocols and service guidelines.

⸻

Eligibility Criteria:

• Minimum 12th pass or above.

• Fluency in required languages based on the profile.

• Good communication and interpersonal skills.

• Ability to work in rotational week-offs and shift flexibility.

• Immediate joiners preferred.

⸻

Additional Benefits:

• Incentives based on performance.

• Career growth opportunities within the organization.

• Friendly and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this BPO Non Voice Process Executive job

1. What is the eligibility criteria to apply for this BPO Non Voice Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Non Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this BPO Non Voice Process Executive job and during the employment with the company, i.e., FIVE S DIGITAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Non Voice Process Executive role?
   Ans: There is an immediate opening of 20 BPO Non Voice Process Executive at FIVE S DIGITAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job has Day Shift.