BPO Non Voice Process Executive

16,000 - 20,000 /month

Digitide Solutions

Hi-Tech City, Hyderabad

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Graduate and above

All genders

6 days working | Rotational Shift

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card

Job Description

We are looking for a BPO Non Voice Process Executive to join our team Digitide Solutions. The role offers ₹16000 - ₹20000 and involves managing customer chats & , delivering outstanding customer service related to Email Chat Process. Join us for a great work environment with various opportunities for career growth.mails

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this BPO Non Voice Process Executive job

What qualifications and experience are required for this BPO Non Voice Process Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this BPO Non Voice Process Executive job ranges between ₹16,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Non Voice Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this BPO Non Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this BPO Non Voice Process Executive job?
Ans : As a BPO Non Voice Process Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This BPO Non Voice Process Executive job is located in Hi-Tech City, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 1-2 years of experience is ideal for this BPO Non Voice Process Executive job.
Why should you apply for this BPO Non Voice Process Executive job?
Ans : This BPO Non Voice Process Executive job offers a salary between ₹16,000-₹20,000 per month. This is a Full Time opportunity and has 50 openings available.