A BPO (Business Process Outsourcing) job description outlines the responsibilities and qualifications for an employee who performs specific tasks for a third-party company, such as customer support, data entry, technical assistance, or sales, using strong communication and problem-solving skills. Core duties involve handling customer inquiries via phone, email, or chat, resolving issues, maintaining records, and meeting performance metrics, with qualifications varying by role but often including a high school diploma, strong communication, and computer skills.