Customer Support BPO Manager

10,000 - 45,000 /month*

S.j. Securities

Krishnodaya Nagar, Indore

₹5,000 incentives included

1 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a BPO Manager to join our team at S.j. Securities. The role offers ₹ 10,000 - ₹ 45,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support BPO Manager job

Who is eligible to apply for this Customer Support BPO Manager job at S.j. Securities?
Ans : Candidates should have a Graduate and above qualification and skills like Query Resolution, Non-voice/Chat Process for this Customer Support BPO Manager job offered by S.j. Securities.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹45,000 per month in this Customer Support BPO Manager position.
What shift and timings does this job follow?
Ans : This Customer Support BPO Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Krishnodaya Nagar, Indore.
How many vacancies are there for this Customer Support BPO Manager job?
Ans : There are 50 vacancies for this Customer Support BPO Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support BPO Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support BPO Manager, you will work on skills like Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support BPO Manager position is Krishnodaya Nagar, Indore.
Who is the right fit for this Customer Support BPO Manager job?
Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Customer Support BPO Manager job.
What makes this Customer Support BPO Manager job a good opportunity?
Ans : This Customer Support BPO Manager job is a good opportunity as it offers a salary between ₹10,000-₹45,000 per month. This is a Full Time job and has 50 openings.