Backend Executive

Job Role

We are hiring US Life Insurance Operations Executives to handle backend operations across New Business, Policy Servicing (PHS), Premium Processing, and Agency/Commission functions for US life insurance policies.

Key Responsibilities

New Business

• Process new life insurance applications in system

• Verify application data and supporting documents

• Handle policy issuance and case setup

• Coordinate requirements and pending items

Policy Servicing (PHS)

• Process policyholder service requests (address, beneficiary, coverage changes)

• Handle endorsements, reinstatements, and updates

• Maintain accurate policy records

Premium Processing

• Process premium payments and allocations

• Handle refunds, reversals, and adjustments

• Reconcile premium transactions

Agency & Commission

• Process agent licensing and hierarchy updates

• Handle commission calculations and payouts

• Resolve agent commission queries

• Maintain agency records

Eligibility Criteria

• Graduate (any stream)

• 1–4 years experience in US Life Insurance Operations

• Experience in New Business / PHS / Premium / Commission / Agency preferred

• Insurance BPO / KPO background preferred

• Good written communication and Excel skills

Preferred Candidates

• Experience in US Life Insurance policy administration

• Candidates from insurance backend / non-voice process

• Immediate joiners

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.