Back Office Coordinator

15,000 - 25,000 /month*

Ada Enterprises

Indirapuram, Ghaziabad

₹5,000 incentives included

1 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a proactive and customer-focused Customer Care Officer (CCO) to manage service requests, handle customer interactions, and ensure smooth coordination between customers and field technicians in our home appliance service operations.

Key Responsibilities:

Handle incoming customer calls, WhatsApp queries, and service requests professionally
Register and assign service calls to technicians via CRM/software
Follow up with customers for service feedback and closure
Coordinate with field technicians to ensure timely service delivery
Resolve customer complaints and escalate critical issues when required
Maintain accurate records of calls, services, and customer data
Ensure high customer satisfaction and service quality
Manage service scheduling and prioritize urgent requests

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Back Office Coordinator job

Who is eligible to apply for this Back Office Coordinator job at Ada Enterprises?
Ans : Candidates should have a Graduate and above qualification for this Back Office Coordinator job offered by Ada Enterprises.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Back Office Coordinator position.
What shift and timings does this job follow?
Ans : This Back Office Coordinator job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indirapuram, Ghaziabad.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Back Office Coordinator job is open for both male and female candidates.
Where is this job located?
Ans : This Back Office Coordinator job is located in Indirapuram, Ghaziabad.
Why should you apply for this Back Office Coordinator job?
Ans : This Back Office Coordinator job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.