Automobile Customer Support Associate

Apprentice Associate III At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description We are looking for fresh graduates with basic knowledge of automobile technology and vehicle parts who can assist customers with vehicle-related queries, understand damage/repair requirements, and provide clarity on costing, insurance claims, and repair processes. This role is ideal for candidates who are passionate about automobiles and customer interaction. Key Responsibilities Understand and identify automobile parts and basic vehicle mechanics Explain insurance coverage, claims process, and approvals in a simple manner Coordinate with internal teams / workshops for repair estimates and updates Handle customer queries via calls (voice process) Maintain proper documentation related to claims, estimates, and service records Ensure a high level of customer satisfaction and clear communication Required Skills & Qualifications Education Diploma / B.E. / B.Tech (Automobile / Mechanical preferred)/Any graduates Freshers are welcome Basic knowledge of: Automobile components Vehicle repair processes Insurance & claims (basic understanding is enough) Strong communication skills (English + regional language preferred) Ability to explain technical information to non-technical customers Basic computer skills (MS Excel / systems usage) Preferred / Good to Have Internship or training in automobile workshops/service centers Exposure to insurance or auto claims processes Customer interaction experience Shift Timings--6:30 AM to 3:30 AM , Sat & Sun fixed off Location--Bangalore & Pune Primary Skills Shift Time Recruiter Info Sunita Mmaabd@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here . Experience Level Entry Level