Audit Executive

Key Responsibilities

• Audit recorded and/or live video calls for quality, accuracy, and compliance.
  
  

• Ensure adherence to company policies, scripts, SOPs, and compliance norms.
  
  

• Identify errors, deviations, and quality gaps in video call interactions.
  
  

• Prepare daily/weekly/monthly audit reports with findings and observations.
  
  

• Share feedback with concerned teams to improve call quality and performance.
  
  

• Maintain proper audit documentation and records.
  
  

• Escalate critical compliance issues to management.
  
  

• Support quality improvement initiatives and internal audits.
  
  

Skills & Requirements

• Graduation preferred (any stream).
  
  

• Experience in Quality Audit / Call Monitoring / QA is an advantage.
  
  

• Good understanding of audit parameters and compliance standards.
  
  

• Strong attention to detail and analytical skills.
  
  

• Basic knowledge of MS Excel / Google Sheets.
  
  

• Good communication and reporting skills.
  
  

• Ability to maintain confidentiality and data security.
  
  

• Comfortable working in an office environment.
  
  

Preferred Experience

0–2 years experience in Video Call Audit, QA, Call Monitoring, or Compliance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.