Required Skills: Excellent voice communication, customer-handling and problem-
solving skills; basic computer proficiency and working knowledge of MS Office;
typing speed of at least 20 WPM with 80% accuracy.
Transport: Two-way transportation will be provided.
Key Responsibilities:
• Respond to inbound customer enquiries using cloud-based tools to review
accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact
topics and actions in tools.
• Handle difficult customer interactions positively, escalate issues correctly, and
maintain productivity and quality standards.
Interview Process: HR screening, typing test, SVAR assessment (minimum score
60), Operations round, and HR / offer discussion.