Assistant Manager

We are looking for a CRM to join our team at KUMAR Job Consultant. The role offers ₹28000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to CRM. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Your role

  Establish and maintain positive relationships with existing clients.

  Provide prompt, efficient, and satisfactory responses to customer inquiries.

  Identify opportunities for improving the customer experience and provide feedback

  to relevant teams and departments.

  Analyse customer data to identify patterns and insights; and leverage this

  information to enhance customer relationship management strategies.

  Collaborate with other departments (marketing, sales, logistics, and product

  development) to optimize the existing customer experience journey.

  Your tasks

  Manage customer interactions, inquiries and complaints across various channels,

  including email, phone, and social media.

  Support successful customer retention initiatives, such as customized marketing

  campaigns and loyalty programs.

  Monitor customer feedback regularly and identify areas of improvement in our

  products and services.

  Stay updated about industry trends and CRM best practices to ensure our

  processes and procedures are optimized.

SHARE YOUR RESUME Or CALL@9311103840

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.