Assistant Manager

ASSISTANT MANAGER – OPERATIONS & KEY ACCOUNTS

Location: Gurgaon

Experience: 3–5 Years

Reporting To: Sr. Manager – Operations

About RewardBig

RewardBig is a rewards fulfilment and redemption management company serving leading loyalty programs, banks, and enterprise clients across India.

Key Responsibilities

• Manage day-to-day reward fulfilment operations and client requirements.
• Coordinate with vendors, suppliers, logistics partners, and internal teams.
• Handle client communication, catalogue updates, product sourcing, and operational escalations.
• Negotiate with vendors and ensure competitive pricing and timely deliveries.
• Monitor order processing, inventory availability, and SLA adherence.
• Prepare operational reports and performance MIS.
• Support onboarding of new clients and operational projects.
• Identify opportunities to improve processes, efficiency, and customer experience.

Requirements

• 3–5 years of experience in Operations, Client Servicing, Customer Success, E-commerce, Loyalty, Rewards, Corporate Gifting, Procurement, or Supply Chain.
• Strong communication and stakeholder management skills.
• Good knowledge of Microsoft Excel and reporting.
• Ability to manage multiple priorities independently.
• Strong ownership, follow-up, and problem-solving skills.
• Experience in client-facing roles will be preferred.

Preferred Background

Loyalty Programs | Rewards Fulfilment | Corporate Gifting | E-commerce | Marketplace Operations | Customer Success

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.