Assistant Manager

Job Summary

The Assistant Sales Manager supports the Sales Manager in achieving sales targets, managing the sales team, and maintaining strong relationships with clients. This role involves supervising daily sales activities, analyzing sales performance, and ensuring customer satisfaction while driving business growth.

Key Responsibilities

Sales Support & Target Achievement

• Assist the Sales Manager in planning and executing sales strategies.

• Support the team in achieving monthly, quarterly, and annual sales targets.

• Monitor daily sales activities and provide guidance to sales executives.

• Identify new business opportunities and potential customers.

Team Management

• Supervise and motivate the sales team to improve productivity.

• Assist in training and onboarding new sales staff.

• Conduct regular team meetings to review performance and goals.

• Provide feedback and coaching to improve team performance.

Customer Relationship Management

• Build and maintain strong relationships with existing clients.

• Address customer inquiries and resolve complaints effectively.

• Ensure high levels of customer satisfaction and retention.

Reporting & Analysis

• Prepare daily, weekly, and monthly sales reports.

• Analyze sales data to identify trends and improvement areas.

• Maintain accurate records of sales activities and customer interactions.

Market Development

• Conduct market research to identify new markets and customer needs.

• Monitor competitor activities and market trends.

• Assist in planning promotional campaigns and sales initiatives.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.

• Proven experience in sales (typically 2–5 years).

• Prior supervisory or team leadership experience preferred.

Required Skills

• Strong communication and negotiation skills

• Leadership and team management abilities

• Customer relationship management skills

• Sales planning and forecasting skills

• Analytical and problem-solving abilities

• Proficiency in MS Office and CRM software

• Ability to work under pressure and meet targets

Preferred Skills (Optional)

• Experience in the relevant industry (e.g., FMCG, retail, real estate, automotive).

• Knowledge of sales analytics tools.

• Experience in territory or distributor management.

Key Performance Indicators (KPIs)

• Achievement of sales targets

• Team productivity and performance

• Customer satisfaction and retention

• Sales growth and market expansion

• Accuracy and timeliness of reports

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.