Customer Support Assistant Manager

25,000 - 30,000 /month

Mbts Empower World Private Limited

Sector 63 Noida, Noida

2 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Real Estate

Languages: Hindi

Post Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are hiring an Assistant Manager – Customer Support for MBTS Empower World Private Limited, Sector 63, Noida.

Key Responsibilities:

• Manage and supervise the customer support team.

• Handle customer calls, queries, complaints and escalations professionally.

• Ensure timely follow-ups and provide proper solutions to customers.

• Monitor team performance, daily tasks and call quality.

• Maintain customer records, reports and follow-up data.

• Coordinate with the Sales, Operations and Management teams.

• Train and guide team members to improve communication and performance.

• Ensure excellent customer service and achievement of departmental targets.

Candidate Requirements:

• Post Graduate or above.

• 2–3 years of experience in Customer Support or Team Handling.

• Strong communication and leadership skills.

• Good command of Hindi and basic English.

• Basic knowledge of MS Excel, Google Sheets and reporting.

• Ability to manage a team and resolve customer issues.

• Responsible, disciplined and result-oriented personality.

Job Details:

Job Type: Full-Time, Work from Office

Location: Sector 63, Noida

Working Hours: 09:00 AM to 06:00 PM

Shift: Day Shift

Salary: ₹25,000–₹30,000 per month

Interested candidates can apply for an opportunity to grow with our organisation.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Support Assistant Manager job

What skills and experience do you need for this Customer Support Assistant Manager job?
Ans : To apply for this Customer Support Assistant Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 2-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Support Assistant Manager position.
What shift and timings does this job follow?
Ans : This Customer Support Assistant Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Post Graduate and above qualification and 2-3 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Assistant Manager, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is Sector 63 Noida, Noida.
Who is the right fit for this Customer Support Assistant Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 2-3 years of experience is the right fit for this Customer Support Assistant Manager job.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 1 openings.