Team leadership and management: Supervise and mentor employees, conduct performance evaluations, provide feedback, and help with hiring and training.
Operations oversight: Manage daily operations to ensure a smooth workflow, handle customer inquiries and complaints, and implement and monitor service standards.
Administrative and strategic support: Assist the senior manager with planning and strategy, prepare reports, manage budgets and expenses, and ensure compliance with company policies and procedures.
Inventory and resource management: Monitor and manage inventory levels, order supplies, and handle stock efficiently.
Customer service: Ensure high levels of customer satisfaction by addressing concerns, resolving issues, and maintaining a positive environment.