Customer Support Assistant Manager

Position Name: Assistant Manager PPC

Reporting to: Department Manager

Location: Pirangut, Pune

Preferred – Required Male Candidates.

Relevant Experience: 5+ Years’ experience

Position Description
The Assistant Manager – PPC is responsible for planning, scheduling, and monitoring production activities to ensure optimal resource utilization, minimal downtime, and timely delivery of products. This role involves coordinating between various departments, analyzing production data, improving efficiency, and maintaining compliance with company policies and ISO standards. The Assistant Manager plays a critical role in balancing demand and supply, optimizing workflow, and driving continuous process improvements in the production planning function.

Work Description:

01. Production Planning & Scheduling

· Develop and manage production plans to align with order requirements and business goals.

· Optimize machine and workforce utilization to enhance productivity and minimize downtime.

· Monitor work orders and ensure smooth workflow to meet production deadlines.

· Implement demand forecasting strategies to ensure raw material availability and efficient scheduling..

02. Capacity Planning & Resource Allocation

· Analyze production capabilities and ensure proper utilization of machines and manpower.

· Plan for capacity expansion based on production load and future demand trends.

· Optimize shift planning and labor allocation to achieve production efficiency.

· Coordinate with maintenance teams to schedule preventive maintenance without disrupting production.

03. Coordination & Cross-Functional Collaboration

· Work closely with purchase, store, and production departments to ensure material availability and production feasibility.

· Align production schedules with procurement and inventory management to avoid bottlenecks.

· Coordinate with sales and dispatch teams to ensure timely order fulfillment.

· Address operational challenges by collaborating with relevant stakeholders and implementing corrective actions.

04. Data Analysis & Process Improvement

· Monitor production KPIs such as efficiency, wastage, downtime, and delivery performance.

· Identify process gaps and implement strategies for continuous improvement.

· Utilize ERP and production planning tools to optimize scheduling and reporting.

· Drive lean manufacturing and cost-reduction initiatives to improve operational efficiency.

05. Compliance & Documentation

• Ensure adherence to ISO and company standards in production planning processes.

• Maintain accurate records of production schedules, material usage, and workflow optimization.

• Implement quality control measures and ensure adherence to standard operating procedures (SOPs).

• Conduct periodic audits and take corrective actions to maintain compliance.
  

Education – A bachelor's degree or diploma in production engineering, mechanical engineering, industrial management, or a related field.

Skills

· Strong knowledge of production planning, scheduling, and resource optimization.

· Proficiency in ERP systems, production software, and data analysis tools.

· Excellent problem-solving, analytical, and decision-making abilities.

· Ability to manage multiple tasks and work under pressure to meet deadlines.

Key Attributes:

· Proactive and detail-oriented with strong organizational skills.

· Ability to work collaboratively with different teams and departments.

· Strong leadership and team management abilities.

· Commitment to continuous improvement and operational excellence.

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6 years of experience.