A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Convest Overseas Private Limited
Kamla Nagar, Delhi
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Contract
We are looking for a Assistant Manager to join our team Convest overseas Pvt Ltd. The role offers 20k to 25k and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12 th pass and 1years to 3 years. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days week during the Morning shift.
