Customer Support Assistant Manager

14,000 - 28,000 /month

1pay Mobileware Private Limited

Gomti Nagar, Lucknow

6+ months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Domestic Calling

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance

Job Description

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Assistant Manager job

What skills and experience do you need for this Customer Support Assistant Manager job?
Ans : To apply for this Customer Support Assistant Manager job, candidates should have skills like Query Resolution, Non-voice/Chat Process, Domestic Calling, Computer Knowledge along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Assistant Manager job ranges between ₹14,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Assistant Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gomti Nagar, Lucknow.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only male candidates are eligible.
What are the key responsibilities of this Customer Support Assistant Manager job?
Ans : As a Customer Support Assistant Manager, key responsibilities include skills like Query Resolution, Non-voice/Chat Process, Domestic Calling, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is Gomti Nagar, Lucknow.
Who is the right fit for this Customer Support Assistant Manager job?
Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process, Domestic Calling, Computer Knowledge with 1-7 years of experience is the right fit for this Customer Support Assistant Manager job.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹14,000-₹28,000 per month. This is a Full Time job and has 1 openings.