We are looking for a Area Sales Officer to join our team at Trinetra Petroleum
Private Limited. The role offers ₹35000 - ₹37000 and involves managing customer
calls, delivering outstanding customer service related to B2B Sales. Join us for
a great work environment with various opportunities for career growth.
Key Responsibilities:
• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving
mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer
satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 2 years of
experience. The role involves resolving customer complaints, providing right
information and escalating complex problems to the relevant department when
needed. Candidates must be open to a 6 days working week during the Day shift.