AR Caller

ROLE & RESPONSIBILITIES:

• Perform AR pre-call analysis and take appropriate action by calling the payer or using IVR or web portal services to resolve the outstanding AR.

• Maintain adequate documentation on the Billing software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference.

• Immediately notifying the important Global issues identified to cut down the impact on the high dollar AR.

• Record after-call actions and perform post call analysis for the claim follow-up.

• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments.

PREFERRED CANDIDATE PROFILE:

• Experience in accounts receivable follow-up / denial management of the US healthcare process.

• Fluent verbal communication abilities.

• Should possess excellent Denials management and A/R Knowledge.

• Willingness to work continuously in night shifts.

• Should have worked on Rejection directly through the Clearing House.

• Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the medical billing software as part of the training.

• Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.

• Qualification: Any Graduation

• Total Exp: 1 – 3 Years

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.