A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 32,000 /month
Aadhya Consultancy And Services
Sultan Bazaar, Hyderabad
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Required Finacle /CBS Knowledge
We are looking for an L1 Application Support Executive to join our team at Aadhyaai Management And Solution Pvt Ltd. The role offers ₹20,000 - ₹32,000 and involves managing customer calls and delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Required Finacle CBS Knowledge
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is a graduate degree and 1 - 3 years of experience in Finacle Application/CBS. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.
