Airtel Black Inbound Outbound BPO Customer Care Executive

17,500 - 29,500 /month

Moil Education

Sector 18 Gurgaon, Gurgaon

6+ months Experience in Customer Support / TeleCaller

79 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Bengali

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Airtel Black Inbound Outbound BPO Customer Care Executive to join our team at Moil Education. The role offers ₹17,500 - ₹29,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Airtel Black Inbound Outbound BPO Customer Care Executive job

What are the eligibility criteria for this Airtel Black Inbound Outbound BPO Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience for this Airtel Black Inbound Outbound BPO Customer Care Executive job offered by Moil Education in Sector 18 Gurgaon, Gurgaon.
What salary is offered for this Airtel Black Inbound Outbound BPO Customer Care Executive job?
Ans : The salary for this Airtel Black Inbound Outbound BPO Customer Care Executive job ranges between ₹17,500-₹29,500 per month.
What shift and timings does this job follow?
Ans : This Airtel Black Inbound Outbound BPO Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 79 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Airtel Black Inbound Outbound BPO Customer Care Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Airtel Black Inbound Outbound BPO Customer Care Executive job is located in Sector 18 Gurgaon, Gurgaon.
Why should you apply for this Airtel Black Inbound Outbound BPO Customer Care Executive job?
Ans : This Airtel Black Inbound Outbound BPO Customer Care Executive job offers a salary between ₹17,500-₹29,500 per month. This is a Full Time opportunity and has 79 openings available.