Admission Counsellor

10,000 - 20,000 /month

Vidyadnyan Iit Medical Foundation

Nigdi, Pune

6+ months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Languages: Hindi, Marathi

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Admission Counsellor to join our team at Vidyadnyan Iit Medical Foundation. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 10,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Admission Counsellor job

What skills and experience do you need for this Admission Counsellor job?
Ans : To apply for this Admission Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹20,000 per month in this Admission Counsellor position.
What shift and timings does this job follow?
Ans : This Admission Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nigdi, Pune.
How many vacancies are there for this Admission Counsellor job?
Ans : There are 2 vacancies for this Admission Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Admission Counsellor role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Admission Counsellor, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Admission Counsellor position is Nigdi, Pune.
Who is the right fit for this Admission Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Admission Counsellor job.
What makes this Admission Counsellor job a good opportunity?
Ans : This Admission Counsellor job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 2 openings.