Customer Support Admission Counsellor

We are seeking a dynamic, enthusiastic, and customer-focused Admission Counsellor to manage the student admission process. The ideal candidate will guide prospective parents/students, provide accurate information about the institution's programs, handle admission inquiries, and support the enrolment process while delivering an excellent customer experience.

Key Responsibilities:

1. Centre Operations Management

• Manage day-to-day operations of the pre-school and day care center.

• Ensure smooth functioning of all academic and administrative activities.

• Maintain safety, hygiene, and security standards across the center.

• Ensure compliance with company policies and local regulations.

2. Admissions & Business Development

• Drive admissions and achieve enrolment targets.

• Conduct school tours and counselling sessions for prospective parents.

• Build relationships with local communities, residential societies, and corporate organizations. • Plan and execute marketing and promotional activities to increase visibility and admissions.

3. Academic Excellence

• Monitor implementation of curriculum and learning activities.

• Support teachers in lesson planning and classroom management.

• Ensure quality standards in teaching and child development programs.

• Conduct regular classroom observations and performance reviews.

4. Team Leadership & Staff Management

• Recruit, train, mentor, and supervise teaching and non-teaching staff.

• Conduct performance appraisals and provide regular feedback.

• Foster a positive, collaborative, and child-centric work culture.

• Ensure staff adherence to policies, procedures, and safety guidelines.

5. Parent Relationship Management

• Maintain strong communication with parents.

• Address parent concerns and resolve issues promptly.

• Organize parent meetings, events, and engagement activities.

• Ensure high levels of parent satisfaction and retention.

6. Financial & Administrative Management

• Monitor branch budgets, expenses, and fee collections.

• Ensure accurate record-keeping and reporting.

• Optimize operational efficiency and resource utilization.

• Prepare regular MIS reports for management.

7. Compliance & Child Safety

• Ensure implementation of child protection and safeguarding policies.

• Maintain all statutory and operational documentation.

• Conduct regular safety audits and emergency preparedness drills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.