Customer Support Academic Counsellor

Job Summary:

The Academic Counsellor provides guidance and support to students to help them achieve their educational goals. This role involves academic advising, career planning, and personal development support, ensuring students remain on track for graduation and are equipped with the resources they need to succeed.

Key Responsibilities:

• Counsel students and parents about overseas MBBS education options based on eligibility, preferences, and career goals.

• Provide accurate information about medical universities abroad, admission criteria, fee structures, living expenses, and recognition by medical councils (e.g., NMC, WHO).

• Guide students through the entire admission lifecycle including university shortlisting, application preparation, document verification, and submission.

• Assist in exam preparations and guidance (e.g., NEET eligibility, English proficiency requirements if applicable).

• Coordinate with international university partners, admission departments, and agents for smooth application processing.

• Support students with visa application procedures, interview preparation, and travel arrangements.

• Maintain accurate student records and follow up regularly to track their progress through different stages of the admission process.

• Stay updated with changing regulations regarding foreign medical education, especially those set by NMC (India) or relevant national medical bodies.

Qualifications and Skills Required:

Education:

• Minimum: Bachelor’s degree in any discipline.

• Preferred: Background in Education, Counselling, or related fields.

Experience:

• Prior experience in academic counselling, student advisory, study abroad consulting, or customer service is a plus.

• Freshers with strong communication and interpersonal skills are also encouraged to apply.

Skills:

• Excellent communication skills in English – both verbal and written.

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

• Basic knowledge or experience using CRM tools (Customer Relationship Management software).

• Strong interpersonal skills and ability to build rapport with students and parents.

• Teamwork and collaboration skills – ability to work effectively within a team environment.

• Ability to handle multiple student cases simultaneously and maintain accurate records.

FEMALES ONLY

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.