Academic Counsellor

12,000 - 60,000 /month*

Prof Jayashankar Educational Academy

Narayanguda, Hyderabad

₹30,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Education

Languages: Telugu

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join our team at Prof Jayashankar Educational Academy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹12,000 - ₹60,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Academic Counsellor job

Can freshers or experienced candidates apply for this Academic Counsellor role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Academic Counsellor role.
What is the salary and job type for this role?
Ans : The salary for this Academic Counsellor job ranges between ₹12,000-₹60,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Narayanguda, Hyderabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Academic Counsellor job. Only female candidates can apply.
What are the key responsibilities of this Academic Counsellor job?
Ans : As a Academic Counsellor, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Academic Counsellor job is located in Narayanguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 0-2 years of experience is ideal for this Academic Counsellor job.
Why should you apply for this Academic Counsellor job?
Ans : This Academic Counsellor job offers a salary between ₹12,000-₹60,000 per month. This is a Full Time opportunity and has 10 openings available.