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Customer Support Academic Counsellor

salary 7,000 - 20,000 /month*
company-logo
job companyHidden Manpower Solution
job location Work from home
incentive₹10,000 incentives included
job experience0 - 2 years Experience in Customer Support / TeleCaller
10 Openings
Incentives included
work_from_home Work From Home
full_part_time Full Time/Part Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: Education
sales
Languages: Hindi, Bengali
qualification
10th Pass and above
gender
All genders
jobShift
6 days working | Flexible Shift
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Academic Counsellor to join our team at Hidden Manpower Solution. The role offers ₹ 9,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Academic Counsellor job

  1. Can freshers or experienced candidates apply for this Customer Support Academic Counsellor role?
    Ans : Candidates who have a 10th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Academic Counsellor role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹7,000-₹20,000 per month in this Customer Support Academic Counsellor position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Academic Counsellor job follows a Flexible shift.
  4. Is this a work from home job?
    Ans : This is a work from home job and can be done remotely.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Academic Counsellor job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Academic Counsellor, you will work on skills like Domestic Calling.
  8. Where is this job located?
    Ans : This Customer Support Academic Counsellor job is located in Gazole, Malda.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling along with 0-2 years of experience is ideal for this Customer Support Academic Counsellor job.
  10. Why should you apply for this Customer Support Academic Counsellor job?
    Ans : This Customer Support Academic Counsellor job offers a salary between ₹7,000-₹20,000 per month. This is a Both opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Domestic Calling

Shift

Flexible

Contract Job

No

Salary

₹ 9000 - ₹ 20000

Regional Languages

Bengali, Hindi

Contact Person

Ujjwal Biswas
Posted 2 days ago
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