Customer Support Academic Counsellor

20,000 - 35,000 /month

Education

Delhi Cantonment, Delhi

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join at esteemed , Education industry The role offers ₹20,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Academic Counsellor job

What skills and experience do you need for this Customer Support Academic Counsellor job?
Ans : To apply for this Customer Support Academic Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Academic Counsellor job ranges between ₹20,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Academic Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Delhi Cantonment, Delhi.
How many vacancies are there for this Customer Support Academic Counsellor job?
Ans : There are 2 vacancies for this Customer Support Academic Counsellor role.
Is this job open for all genders?
Ans : Yes, this Customer Support Academic Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Academic Counsellor job?
Ans : As a Customer Support Academic Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Academic Counsellor position is Delhi Cantonment, Delhi.
Who is the right fit for this Customer Support Academic Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Academic Counsellor job.
What makes this Customer Support Academic Counsellor job a good opportunity?
Ans : This Customer Support Academic Counsellor job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 2 openings.