The Hotel Supervisor is responsible for overseeing daily hotel operations, ensuring exceptional guest service, smooth departmental coordination, and adherence to quality and safety standards. This role involves supervising staff, managing schedules, handling guest concerns, and ensuring all operational procedures are followed to maintain the hotel's reputation for excellence.
Key Responsibilities:
Supervise and coordinate front office, housekeeping, and other operational staff.
Ensure a high standard of cleanliness, presentation, and maintenance across the hotel.
Monitor guest check-in/check-out processes to ensure efficiency and professionalism.
Handle guest queries, feedback, and complaints promptly and effectively.
Assist in training, mentoring, and performance evaluation of team members.
Monitor inventory levels and coordinate with procurement for supplies.
Ensure compliance with health, safety, and hygiene regulations.
Prepare daily reports on occupancy, revenue, and operational issues.
Support the Hotel Manager in executing promotional and guest engagement activities.
Oversee staff scheduling to ensure optimal coverage during peak and off-peak hours.