Operation Manager

Job Title: Operations Manager – Multi-Outlet Kitchen Division.

Location:  Farm No - 7, Club Drive Road, Near Ghitorni Metro Station, New Delhi- 110030.
Reports To: Head of Operations.

Employment Type: Full-time.
Industry:  Food & Beverage / Cloud Kitchen / Hospitality.

Job Summary:

We are looking for an experienced and performance-driven Operations Manager to oversee the operations of our Multi Kitchen outlet. The ideal candidate has a deep understanding of high-standard food production, customer-centric delivery models, and managing multi-unit kitchen operations. This role involves leading teams, standardizing kitchen processes, optimizing quality and efficiency, and ensuring every outlet delivers a consistently exceptional experience.

Key Responsibilities:

Multi-Outlet Operations Management:

• Supervise day-to-day operations across all assigned premium kitchen outlets.

• Implement and maintain operational SOPs for kitchen hygiene, food quality, delivery timelines, and packaging.

• Conduct regular outlet audits to ensure compliance with health, safety, and brand standards (FSSAI, HACCP, etc.).

Quality & Brand Consistency:

• Ensure consistent product quality and presentation across outlets.

• Coordinate with central kitchen or culinary heads to maintain recipe integrity and portion control.

• Collaborate with marketing and brand teams for new product rollouts and seasonal menu updates.

Team Leadership & Development:

• Lead and mentor outlet chefs, kitchen supervisors, and shift managers.

• Build high-performance teams through training, motivation, and accountability.

• Foster a culture of discipline, ownership, and customer-first thinking.

Financial & Operational Efficiency:

• Monitor outlet-level P&L, optimize food cost, labour cost, and operational overheads.

• Identify process improvement opportunities to enhance delivery speed, reduce wastage, and boost margins.

• Set and track performance KPIs for each outlet and team.

Customer Experience & Escalation Handling::

• Ensure swift resolution of customer complaints and service lapses via delivery platforms or direct feedback.

• Analyse customer reviews and ratings to drive continuous improvement in food and service.

Supply Chain & Inventory Oversight:

• Coordinate with procurement and supply chain for smooth raw material flow.

• Ensure outlets maintain optimal inventory levels with zero stockouts or excesses.

• Track pilferage, spoilage, and returns to maintain food safety and profitability.

Qualifications & Skills:

• Bachelor's degree in Hospitality, Culinary Arts, or Business Management (MBA preferred).

• 10 - 15 years of experience in F&B operations, with at least 3 years managing multiple outlets—preferably in a cloud kitchen environment.

• Proven experience in kitchen operations, team management, and food delivery logistics.

• Knowledge of ERP/POS systems, food costing, and compliance.

• Strong leadership, analytical, and organizational skills.

Key Competencies:

• Hands-on approach with strong attention to detail.

• Process-oriented and data-driven decision-making.

• Ability to handle operational pressure while maintaining quality.

• Excellent communication and conflict-resolution abilities.

• It is a Full Time Cook / Chef job for candidates with 6+ years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., CATERSPOINT FUTURISTIC FOODS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 3 Operation Manager at CATERSPOINT FUTURISTIC FOODS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Cook / Chef job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:00 AM - 06:00 PM timing.