A barista prepares and serves coffee, tea, and other beverages while delivering customer service and maintaining a clean workspace.
Core Responsibilities
• Beverage Preparation: Brew coffee, pull espresso shots, steam milk, and craft specialty hot and cold drinks (such as lattes, cappuccinos, and pour-overs) to consistent standards.
• Customer Service: Greet guests warmly, take accurate orders, explain menu items or daily specials, and handle complaints with a positive attitude.
• Cash & POS Handling: Process cash, credit card, and digital/mobile payments accurately using a point-of-sale system.
• Cleaning & Maintenance: Sanitize espresso machines, grinders, counters, seating areas, and utensils throughout the shift.
• Inventory & Stock: Monitor stock levels for coffee beans, dairy or plant milks, syrups, cups, and baked goods, and restock as needed.
Skills & Qualifications
• Coffee & Equipment Knowledge: Familiarity with espresso machines, grinders, brewing methods, and basic latte art.
• Communication & Interpersonal Skills: Friendly, approachable demeanor with strong active-listening and multitasking abilities.
• Physical & Shift Flexibility: Ability to stand for long shifts, lift up to 30 pounds, and work early mornings, weekends, or holidays.
• Food Safety: Compliance with local health and hygiene regulations (food handler certification may be required).
Education & Experience
• Education: High school diploma or equivalent is typically preferred.
• Experience: Entry-level positions often provide on-the-job training, though prior customer service, restaurant, or café experience is a plus.