Core responsibilities
Beverage preparation:
Crafting a variety of coffee, espresso, tea, and other specialty drinks according to recipes and customer preferences.Customer service:
Greeting customers, taking orders accurately, answering questions about menu items, and handling payments.Equipment operation:
Using and maintaining machinery such as espresso machines, grinders, and blenders.Food preparation:
Assisting with food orders, which can include pastries, sandwiches, and other snacks.Cleanliness and organization:
Maintaining a clean and sanitary work area, including equipment, counters, and seating areas.Stock management:
Monitoring inventory levels, restocking supplies, and sometimes placing new orders.Key skills and qualifications
Customer service skills: A friendly and welcoming personality with the ability to build rapport with customers.
Attention to detail: Accurately taking orders, preparing drinks with precision, and noticing customer needs.
Multitasking: The ability to efficiently handle multiple tasks at once in a fast-paced environment.
Teamwork: Collaborating with other staff members to ensure smooth operations.
Adaptability: Willingness to learn new recipes and follow new processes.
Basic skills: A high school diploma is often required, along with good communication and basic math skills for handling transactions.