Assistant Shift Manager

Job Title: Shift Manager – Cloud Kitchen

Job Summary: The role of a Shift Manager in the cloud kitchen industry is crucial for ensuring the efficient operation of the kitchen and the delivery of high-quality food to customers. Shift Managers are responsible for overseeing and coordinating various aspects of the kitchen during their designated shifts. Responsibilities:

1. Leadership and Team Management:

▪ Provide leadership and direction to Packing Boy, kitchen staff and housekeeping staff during the shift.

▪ Assign tasks and responsibilities to team members and ensure they are carried out efficiently.

▪ Foster a positive and cohesive team environment.

2. Operations Management:

▪ Oversee the day-to-day kitchen operations, ensuring they run smoothly and efficiently.

▪ Monitor food preparation, cooking, and assembly processes to maintain quality and consistency.

▪ Ensure compliance with food safety and hygiene standards.

3. Order Fulfilment

▪ Ensure that customer orders are prepared accurately and delivered on time, including the timely handover of orders to the rider.

▪ Ensure that before packaging an order, have a designated staff member double-check the order to ensure it matches the customer's request for vegetarian or non-vegetarian food.

▪ Ensure that the packing staff reviews orders before sending them out to customers, verifying the accuracy of both vegetarian and non-vegetarian orders.

▪ Address customer instructions, inquiries, concerns, and complaints professionally if any raised by CRM team.

4. Inventory Control:

▪ Manage inventory levels of ingredients and supplies in accordance with outlet order demands, placing orders promptly and following the established schedule.

▪ Conduct regular inventory checks to prevent shortages and minimize waste. Ensure that any wastage is properly documented in the supply note whenever it occurs.

▪ Implement inventory rotation practices to prioritize the use of older ingredients first. Ensure that the FIFO process is strongly implemented at the outlet level.

▪ Responsible to do inventory of perishables items on daily basis and on weekly basis.

▪ Responsible to check the inventory levels of the items involved in the BOGO promotion. Ensure you have enough stock to meet the expected demand.

▪ Responsible for conducting month-end inventory and uploading the same data to the supply note error-free. 5. Quality Control:

▪ Inspect food items for quality and presentation before they are sent out for delivery or pickup.

▪ Ensure that all food preparation and cooking methods adhere to established standards and recipes.

▪ Emphasize the importance of maintaining the quality and consistency of the food during high demand periods.

▪ Monitor and maintain food safety and hygiene practices.

6. Training and Development:

▪ Train new hires and provide ongoing coaching and feedback to kitchen staff.

▪ Ensure that all team members are properly trained in food safety procedures and best practices.

▪ Identify training needs and recommend additional training programs when necessary.

7. Scheduling, Shift Planning and Attendance:

▪ Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.

▪ Coordinate break times and rotations to maintain a productive workflow.

▪ Adjust schedules as needed to accommodate fluctuations in customer demand.

▪ Managing employees' in/out timings and their weekly offs to ensure everything runs smoothly. Keeping duty rosters, attendance /OT sheets, and registers updated and accurately filled.

▪ Reporting daily attendance and overtime every morning for the past day to Head Office.

8. Cost Management:

▪ Monitor labour costs and control expenses within budgetary constraints.

▪ Implement cost-saving measures and strategies, such as reducing waste and optimizing ingredient usage.

▪ Report any equipment issues or maintenance needs promptly to prevent costly downtime. 9. Communication:

▪ Maintain open and effective communication with upper management, colleagues, and staff.

▪ Relay important information, updates, and directives from management to the kitchen team.

▪ Address any internal communication issues promptly.

10. Health and Safety Compliance:

▪ Ensure that all kitchen staff adhere to local health and safety regulations and food safety guidelines.

▪ Managing employee adherence to uniform and personal hygiene norms and ensuring deviations are highlighted and acted upon.

▪ Managing outlet cleanliness and ensuring that employees follow CIP, personal hygiene, and all aligned SOPs for the operations.

▪ Conduct regular safety inspections and address any safety hazards promptly.

11. Customer Satisfaction:

▪ Strive to provide excellent customer service and maintain high levels of customer satisfaction.

▪ Address customer feedback and take steps to improve service quality.

12. Problem Solving:

▪ Handle unexpected situations or emergencies, such as equipment malfunctions or staff shortages, with efficiency and professionalism.

▪ Troubleshoot and resolve operational issues as they arise.

13. Closing and Evaluation:

▪ At the end of the BOGO promotion shift, conduct an evaluation with your team to identify what went well and areas that need improvement.

▪ Use the data and insights gathered to plan future promotions and make improvements for the next BOGO shift.

• It is a Full Time Cook / Chef job for candidates with 6 months - 2 years of experience.

More about this Assistant Shift Manager job

1. What is the eligibility criteria to apply for this Assistant Shift Manager job?
   Ans: The candidate should be Diploma and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Assistant Shift Manager job?
   Ans: This Assistant Shift Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Assistant Shift Manager job?
   Ans: No, there is no fee applicable for applying this Assistant Shift Manager job and during the employment with the company, i.e., CATERSPOINT FUTURISTIC FOODS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Assistant Shift Manager role?
   Ans: There is an immediate opening of 4 Assistant Shift Manager at CATERSPOINT FUTURISTIC FOODS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Cook / Chef job.
8. What are the timings of this Assistant Shift Manager job?
   Ans: This Assistant Shift Manager job has 10:00 AM - 08:00 PM timing.