Restaurant cashier

1. Role Purpose

To manage billing operations, handle cash and digital payments, ensure PetPooja accuracy, and provide a smooth checkout experience for guests. The role ensures financial discipline and supports the FOH team during peak operations.

2. Key Responsibilities

A. Billing & Payment Handling

· Generate accurate bills in PetPooja for dine-in, takeaway, and delivery orders.

· Process payments via cash, UPI, cards, wallets, and online platforms.

· Issue correct discounts, offers, and approvals as per company policy.

· Handle split bills and special billing requests.

B. Cash Management

· Maintain shift cash responsibly and avoid discrepancies.

· Prepare cash handover and shift closure statements.

· Ensure timely cash deposits as instructed by RM/ARM.

· Report shortages or excess immediately.

C. PetPooja System Accuracy

· Ensure all orders, discounts, cancellations, and voids are updated correctly.

· Coordinate with RM/ARM for approvals on cancellations or special requests.

· Monitor online order integration (Zomato/Swiggy) and resolve mismatches.

D. Guest Interaction

· Greet guests at the billing counter and answer billing-related queries.

· Provide printed or digital bills and ensure a smooth exit experience.

· Handle small guest concerns professionally and escalate major issues.

E. Coordination with FOH & Kitchen

· Communicate order details and modifications clearly to the service team.

· Coordinate with floor manager during peak hours for order flow.

· Inform the kitchen or stewards of urgent or priority orders.

F. Documentation & Compliance

· Maintain bill summaries, shift reports, and payment records.

· Follow SOPs for cash, discounts, refunds, and cancellations.

· Support audit or compliance queries when required.

3. Required Skills & Competencies

· Strong numerical accuracy and attention to detail.

· Good communication and customer service skills.

· Familiarity with POS systems (PetPooja preferred).

· Ability to handle pressure during peak hours.

· Trustworthy, disciplined, and responsible.

• It is a Full Time Cashier job for candidates with 6 months - 3 years of experience.