FIFO (First In, First Out) Management:
Ensure that all products are arranged in the First In – First Out system.
Sell older stock first and place newer stock at the back.
Expiry Control:
Ensure that no expired materials are present on shelves or in stock.
Products nearing expiry should be immediately marked for a price reduction or moved to the display.
Remove expired materials from the store with full responsibility.
Proper Display & Arrangement:
Arrange all products according to their categories and sizes in an organized manner.
Ensure materials are clean, neat, and visible for customers.
Maintain a dust-free and attractive display on shelves and racks.
Customer Assistance:
Suggest products to customers based on their needs.
Immediately inform management if stock of any product is low or out of stock.
Maintain polite and professional behavior towards customers.
Lunch Break Rule (Part-Time Staff):
Part-time staff will not be provided a lunch break.
Salary Increment & Promotions:
Salary increments will be granted every six months only for employees who show consistent improvement in performance.
Employees performing only routine tasks will not receive a salary increase.
Promotions will be considered after one year, based on performance.
Billing:
It is mandatory to issue a bill for every customer.
Always print the bill and provide it to the customer (unless the customer refuses, though the goal is to provide a bill to every customer).
Billing Roll (Thermal Roll) Management:
Notify management before the billing roll is finished.
Properly load the billing roll in the machine.
Ensure that billing rolls are always available.
Selling at Counter (Accessories):
Offer products such as chocolates, toffees, chewing gums, batteries, etc., placed near the counter to customers.
Strive to increase sales through additional offerings.
Free Material Handling (FOC Products):
Properly store free/FOC products under the counter.
Provide these products to customers as per offers/requirements.
Counter Management:
Keep the counter clean and organized.
Ensure an adequate stock of polythene/plastic bags, and inform management in case of a shortage.
Customer Service:
Greet every customer with a “Namaste,” “Welcome,” or “Thank You.”
Maintain a polite and friendly attitude at all times.
Cash & Online Payments:
Ensure accurate daily cash management.
Properly manage online payments (UPI, Card, Wallet, etc.).
The cashier will be held responsible for any discrepancies or mistakes in cash or online transactions, and any such losses will be deducted from the salary.
Delivery & Credit Handling:
Ensure the payment is received after a customer takes home delivery or buys on credit.
If payment is made by the delivery boy, verify and update the billing.
For online payments, confirm the receipt before updating the record.
Once payment is received, adjust the credit entry to the correct payment method (Cash/Online/Card) to ensure clear records.
Vendor Payment & Material Receiving:
When a vendor (e.g., bread supplier, egg supplier) delivers materials, immediately record the transaction in the group.
Even if payment is pending, the material receipt must be recorded.
If payment is made on the spot, record the name of the person who made the payment in the group to maintain clear records.
Customer Returns & Exchange Handling:
Accept returns and check the products thoroughly.
If the packet is opened, politely inform the customer that returning the item may be problematic, and escalate to management.
If the packet is sealed, the return can be processed.
Always ask for the original bill for returns. Without the bill, returns may lead to confusion or losses.
For example: If the customer returns bread past its expiry date, only the bill can serve as proof. Always ensure that customers provide a bill.
Cleanliness & Hygiene:
Maintain cleanliness around the counter and surrounding areas.
Do not leave waste paper, plastic bags, or dust scattered.
Reporting & Responsibility:
At the end of the shift, clear all cash and online transaction records, ensuring everything is properly documented.
Report any unusual activity or problems to management immediately.