Customer Management
1. Greet customers, including answering
1. Greet customers, including answering phone calls & directing customer inquiries to appropriate party
2. Answer routine billing questions/issues from customers, take assistance of BOS and / or store manager whenever required
3. Resolve escalated issues with angry customers, coordinate with store staff as & when required
Payment Processing & Billing
1. Examine products being purchased for damages and price accuracy, coordinate with retail staff for product inquiries and price checks
2. Receive and process all payments according to standard procedure, take assistance of BOS and / or store manager whenever required
3. Scan products, operate scanning equipment, fix scanning issues whenever required
4. Process credit and debit cards for payments, help customers use processing equipment properly
5. Count money back to customer in an accurate and concise manner
6. Generate bills & payment receipts, ensuring due compliance, and hand them over to the customer
Cashiering & Store Support
1. Assist in the opening and closing of a retail store which includes but isn’t limited to cash handling and deposits.
2. Assist in the maintenance of store front and retail displays
3. Complete processes and maintain applicable paperwork and records
4. Reconcile revenue at the end of the day ensuring revenue equals receipts