Cashier

1.Billing & Accuracy

Operate POS systems efficiently and ensure 100% accurate billing.

Verify product barcodes, discounts, offers, and exchange/return policies.

Handle cash, UPI, credit cards, and loyalty points securely.

2.Customer Service

Greet customers warmly at the counter.

Resolve billing-related queries politely and efficiently.

Upsell small impulse products at billing counter (1+1 chocolates, fresh snacks, etc.).

3. Cash, delivery & Float Management.

Maintain

opening cash float and

closing cash tally.

Report discrepancies immediately to Supervisor.

4. Store Hygiene & Professionalism

Keep billing area clean and organized.

Dress neatly as per company uniform and grooming standards.

5. Team Coordination

Coordinate with floor staff, CRM team, and supervisors to speed up checkouts.

Assist in crowd control during rush hours.

Key Performance Indicators (KPIs)

1. Billing Accuracy : 99.9% error-free transactions.

2. Customer Wait Time:

Average checkout time ≤ 3 minutes per customer.

3. Shortage/Excess in Cash:

Zero or ≤ 0.1% variance per month.

4.Upselling Contribution:

Target % of billing value from impulse sales.

5. Customer Feedback Score: 4.5+ rating on courtesy & service.

6. Attendance & Punctuality:

≥ 95%.

Qualities Required

Excellent communication & polite behavior.

High integrity and honesty.

Basic math & POS handling skills.

Ability to stay calm during rush hours.

Team player with customer-first attitude.

Growth Path

Fresher → Junior Cashier → Senior Cashier → Sales in charge → Supervisor → Team Leader → Assistant Manager...

Training Module (Suggested)

Duration: 2 Weeks

1. Week 1: POS system & Floor training, company culture, communication skills.

2. Week 2: Purchase & Cash management, customer handling, upselling techniques, mock drills.

Performance Review & Rewards

Monthly review: Billing accuracy, feedback, punctuality.

Quarterly recognition: “Fastest & Friendliest Checkout Award.”

Annual appraisal : Based on KPIs + cultural fit + teamwork.

• It is a Full Time Cashier job for candidates with 6 months - 4 years of experience.