Cashier

Complete Job Responsibilities (Updated Final Version)

1. Customer Service & Billing

• Greet customers politely and take orders accurately.

• Operate POS systems (PetPooja/Swiggy/Zomato).

• Generate bills and handle payments (cash/UPI/card).

• Maintain and balance the cash drawer at the end of the shift.

2. KOT Reading & Order Coordination

• Read and understand Kitchen Order Tickets (KOT) clearly.

• Communicate orders to the preparation team and follow up until completed.

• Track kitchen progress to ensure timely food preparation.

3. Packing & Dispatch

• Verify each order carefully against the KOT before packing.

• Very important: Check Veg and Non-Veg food items and ensure they are labeled properly before packing.

• Confirm with the preparation team that each dish is correct before packing.

• Maintain hygiene, proper sealing, and include correct add-ons/cutlery.

• Mark food “READY” in POS/Swiggy/Zomato before dispatch and before handing over to riders.

• Coordinate with delivery partners to ensure smooth and timely dispatch.

• Ensure all orders are sent out on time with minimal delay.

4. Daily Purchase Encoding (Excel)

• Enter all daily purchases into the Excel sheet accurately.

• Update item name, quantity, rate, vendor details, and date.

• Submit updated purchase entries to the manager every day.

5. Inventory & Raw Material Management

• Check daily stock levels for all raw materials.

• Prepare the Daily Raw Material Requirement List.

• Submit order requirements to the manager for approval.

• Verify quantity and quality of incoming stock deliveries.

• Follow FIFO (First In – First Out) for all storage.

6. Food Delay Responsibility

• Any food delay during preparation, packing, or handover will be the responsibility of the respective team member involved.

• Ensure timely execution of tasks to avoid delays.

• Report repeated delays to the manager with proper justification.

7. Operational Support

• Keep billing and packing counters clean and well-organized.

• Monitor packaging materials and notify management before stock runs out.

• Assist in café operations (serving/cleaning) during low-traffic hours.

• Follow all hygiene, safety, and café SOP guidelines.

8. Customer Issue Handling

• Address customer complaints politely and professionally.

• Escalate serious issues immediately to the manager.

• It is a Full Time Cashier job for candidates with 1 - 2 years of experience.