A Restaurant Cashier's job is to handle customer financial transactions, including processing cash and credit card payments, using a point-of-sale (POS) system, issuing receipts, and balancing the cash drawer. Key responsibilities include providing excellent customer service, answering questions, managing basic complaints, and maintaining a clean workspace. Essential skills for a cashier are strong communication, customer service, basic math skills, and attention to detail.
Core Responsibilities
Customer Service: Greeting customers, answering their questions, and resolving basic issues to ensure satisfaction.
Transaction Processing: Accurately processing cash and credit card payments, issuing receipts, and handling returns or exchanges.
POS System Operation: Utilizing the point-of-sale (POS) system for all transactions and orders.
Cash Management: Counting and balancing the cash drawer at the beginning and end of shifts to prevent discrepancies.
Work Area Maintenance: Keeping the cashier station and surrounding areas clean and organized.
Key Skills and Qualifications
Communication & Customer Service: Ability to interact with customers in a friendly, professional, and helpful manner.
Basic Math Skills & Attention to Detail: Needed for accurate cash handling and transaction processing.
Technical Skills: Proficiency in operating a POS system.
Organizational Skills: Multitasking and managing a busy work environment effectively.
Problem-Solving: Ability to handle customer complaints and other issues.
Professional Demeanor: Presenting a positive and professional image to customers.