Job Title: KOT Manager (Kitchen Order Ticket Manager)
Location: Bisi Dose, Ravet, PCMC, Pune
Job Summary
We are looking for a detail-oriented and organized KOT Manager to efficiently manage customer orders from billing to kitchen dispatch. The ideal candidate will ensure accurate order processing, timely coordination between the front-of-house and kitchen teams, and smooth restaurant operations.
Key Responsibilities
• Receive and process customer orders through the POS system.
• Generate and manage Kitchen Order Tickets (KOTs).
• Ensure all orders are dispatched accurately and on time.
• Coordinate with kitchen staff to maintain smooth order flow.
• Monitor preparation and delivery times to reduce delays.
• Verify order accuracy before serving or packing.
• Handle online delivery platform orders (Swiggy, Zomato, etc.).
• Resolve order-related issues and communicate updates to customers.
• Maintain daily sales, KOT, and order records.
• Ensure POS systems, printers, and KOT stations are functioning properly.
• Follow restaurant SOPs, hygiene, and food safety standards.
Requirements
• Minimum 1–2 years of experience in a restaurant, QSR, or café.
• Experience with POS/KOT software is preferred.
• Good communication and coordination skills.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge.
• Willingness to work flexible shifts, weekends, and holidays.
Salary & Benefits
₹17000-21000
• Competitive salary based on experience.
• Performance incentives.
• Staff meals during duty.
• Weekly off.
• Career growth opportunities.