Key Responsibilities:
Cash Management:
Replenishing ATM machines with cash, counting and verifying cash deposits, and reconciling transactions.
ATM Maintenance:
Troubleshooting and resolving minor technical issues, such as jammed cash or paper, and coordinating repairs when needed.
Deposit Processing:
Ensuring accurate and timely processing of cash deposits made by customers.
Security and Compliance:
Adhering to security protocols and procedures when handling cash and ATM operations.
Reporting and Documentation:
Maintaining records of cash transactions and reporting any discrepancies.
Customer Service:
Providing assistance to customers using ATM machines and addressing their inquiries.
Additional Tasks:
May include tasks like cleaning and maintenance of ATM interiors.
Could also involve preparing daily route plans for cash pick-up and delivery.
May be responsible for reconciling cash balances and preparing reports.
In some roles, tasks may include attending to customer calls and addressing their issues.
Required Skills:
Basic mathematical skills: To accurately count and reconcile cash.
Attention to detail: To ensure accuracy in cash handling and reporting.
Problem-solving skills: To troubleshoot minor technical issues.
Customer service skills: To assist customers with ATM usage.
Knowledge of ATM operations: To understand how ATMs function and handle cash.