Salon Manager

We are looking for a Salon manager to join our team at Salon Apple to provide beauty treatments, such as hairstyling/ makeup/ facials/ hair removal/ manicures/pedicures. The responsibility also includes recommending suitable skin therapies and managing client appointments. The position offers an in-hand salary of ₹20,000 - ₹35,000 and career growth opportunities.

Key Responsibilities

1. Salon Operations

• Manage the day-to-day operations of the salon efficiently.

• Ensure timely opening and closing of the salon as per company SOPs.

• Maintain cleanliness, hygiene, and ambience standards throughout the salon.

• Ensure proper maintenance and availability of salon equipment and products.

• Monitor inventory and coordinate product replenishment.

2. Team Management

• Supervise and lead the salon team, including hairdressers, beauticians, receptionists, and housekeeping staff.

• Prepare staff duty rosters and manage attendance, punctuality, and leave records.

• Conduct daily team briefings and ensure adherence to company SOPs.

• Motivate and coach team members to improve productivity and service quality.

• Coordinate induction and on-the-job training for new employees.

3. Customer Service

• Deliver exceptional customer service and ensure high levels of client satisfaction.

• Handle customer complaints professionally and resolve issues promptly.

• Build long-term relationships with clients to improve customer retention.

• Monitor customer feedback and implement corrective actions where required.

4. Sales & Business Development

• Achieve monthly sales and revenue targets.

• Drive retail product sales and service upgrades.

• Monitor individual employee productivity and service performance.

• Plan and execute promotional activities to increase walk-ins and repeat business.

• Upsell salon services and membership packages.

5. Financial & Administrative Responsibilities

• Manage daily cash collections and billing accuracy.

• Ensure timely bank deposits and proper cash reconciliation.

• Maintain daily sales reports and operational records.

• Monitor salon expenses and minimize wastage.

• Submit daily, weekly, and monthly reports to management.

6. Compliance & SOP Management

• Ensure strict adherence to company policies and operational procedures.

• Maintain employee discipline and professional conduct.

• Ensure compliance with hygiene, safety, and sanitation standards.

• Coordinate with HR regarding recruitment, attendance, employee performance, and disciplinary matters.

Required Qualifications

• Bachelor's Degree or equivalent preferred.

• 2–5 years of experience as a Salon Manager, Assistant Salon Manager, or in a similar leadership role.

• Experience in managing salon operations, staff, and customer service.

Required Skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Customer relationship management skills.

• Sales and target-oriented approach.

• Problem-solving and decision-making skills.

• Knowledge of salon services, products, and industry trends.

• Basic computer proficiency (MS Office, billing software, Excel, etc.).

• Strong organizational and time management skills.

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.

• Customer satisfaction and retention.

• Staff productivity and attendance.

• Retail product sales.

• Inventory management and wastage control.

• SOP compliance and audit scores.

• Employee retention and team performance.

Working Hours

As per company policy and operational requirements, including weekends and public holidays on a rotational basis.

Compensation

Salary and incentives will be offered based on qualifications, experience, and company policy.

• It is a Full Time Beautician job for candidates with 1 - 5 years of experience.