Key Responsibilities:
Issue airline tickets.
Check fares rules and booking conditions.
Handle ticket reissues, cancellations, refunds, and itinerary changes.
Provide information about airline policies, fares, routes, and schedules.
Use GDS/reservation systems such as Amadeus, Sabre, or Galileo.
Maintain accurate passenger and booking records.
Handle and resolve booking-related problems professionally.
Coordinate with airlines, travel agencies, and other departments when required.
Follow airline procedures, safety regulations.
Required Skills:
Good communication.
Knowledge of airline ticketing and reservation procedures.
Familiarity with GDS systems.
Basic computer and email skills.
Good knowledge of English; additional languages are an advantage.
Ability to work under pressure.
Attention to detail and accuracy.
Problem-solving and interpersonal skills.
Professional and polite attitude.