Telecalling

Job Overview

As a Telecaller cum Data Entry Executive, you will act as the bridge between the customer and the operations team. You will be responsible for calling pre-verified customers to explain document requirements, scheduling pickups, and accurately updating our records.

Key Responsibilities

• Customer Coordination: Call existing bank customers to inform them about pending documentation (KYC, loan applications, or account updates).

• Verification: Explain the specific list of required documents clearly and verify the customer's availability for collection.

• Data Entry: Precisely enter customer details and document status into the banking portal/CRM system.

• Scheduling: Coordinate with field executives to arrange document pickups based on customer convenience.

• Follow-ups: Ensure end-to-end tracking of documents until they are successfully uploaded and approved.

• Reporting: Maintain daily logs of calls made, documents collected, and pending cases.

Requirements & Skills

• Experience: 1–2 years of experience in tele-calling, backend operations, or banking services.

• Communication: Excellent verbal communication in [English/Hindi/Marathi Language]. Ability to be polite yet persistent.

• Computer Literacy: Basic knowledge of MS Office (especially Excel) and the ability to learn new banking software quickly.

• Attention to Detail: High level of accuracy in data entry to ensure banking compliance.

• Integrity: Ability to handle sensitive customer information with high confidentiality.

Why Join Us?

• No Sales Targets: Focus purely on operations and service quality.

• Professional Growth: Gain deep insights into banking operations and compliance.

• Stable Environment: Work in a structured, corporate setting with fixed timings.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.