Technical Support Executive - Tally

Technical Support Executive – Tally Software

Experience: 1–4 years
Qualification: B.Com / BBA / BMS (Commerce Background Mandatory)
Location: Patna

Job Summary:

We are hiring Technical Support Executives to assist users with Tally software installation, troubleshooting, and functional support. The role includes resolving customer queries, providing step-by-step technical assistance, documenting issues, and ensuring high customer satisfaction.

Key Responsibilities:

1. Technical Support & Customer Assistance

• Provide support to Tally users via phone, email, chat, and remote sessions

• Troubleshoot issues related to installation, configuration, and software usage

• Guide users with step-by-step instructions for issue resolution

• Escalate unresolved issues to senior support or development teams

• Document issues, resolutions, and updates in the ticketing system

• Report software bugs and usability issues to the development team

• Train customers on best practices and Tally functionalities

2. Software Updates & Maintenance

• Assist users with downloading and installing updates, patches, and upgrades

• Educate customers on maintaining updated software versions

• Coordinate periodic maintenance like backup, database optimization, and performance tuning

3. Documentation & Knowledge Sharing

• Maintain a knowledge base with FAQs, troubleshooting steps, and solutions

• Create user guides and tutorials for Tally features

• Conduct training sessions or webinars for new and existing users

4. Quality Assurance & Feedback Management

• Ensure service quality in all support interactions

• Collect user feedback for continuous improvement

• Analyze support metrics to optimize support processes

Required Skills & Competencies:

• Excellent communication skills in English and regional languages

• Strong problem-solving and customer service skills

• Patience, empathy, and attention to detail

• Technical troubleshooting ability

• Time management and teamwork

• Knowledge of Tally modules (mandatory)

• Understanding of basic accounting principles

Experience:

• 1–4 years of experience in Technical Support / Tally Support

Education:

• B.Com / BBA / BMS (Commerce background mandatory)

Why Join Us:

• Opportunity to work with a leading accounting software

• Professional growth in tech support and software domain

• Supportive and collaborative work environment

Important Note:

• Commerce background and proficiency in Tally software are mandatory

• Candidates must be comfortable providing remote technical support

• Strong communication skills and customer-first attitude required

• Immediate joiners will be preferred

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.

More about this Technical Support Executive - Tally job

1. What is the eligibility criteria to apply for this Technical Support Executive - Tally job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Technical Support Executive - Tally job?
   Ans: This Technical Support Executive - Tally job will have 6 working days.
4. Are there any charges applicable while applying or joining this Technical Support Executive - Tally job?
   Ans: No, there is no fee applicable for applying this Technical Support Executive - Tally job and during the employment with the company, i.e., Prestige Recruiters (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Support Executive - Tally role?
   Ans: There is an immediate opening of 99 Technical Support Executive - Tally at Prestige Recruiters (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Technical Support Executive - Tally job?
   Ans: This Technical Support Executive - Tally job has 09:00 AM - 06:00 PM timing.