Tally Support Executive

Tally Support Executive – Tally Software

Experience: 1–4 years
Qualification: B.Com / BBA / BMS (Commerce Background Mandatory)
Location: Bangalore

Job Summary:

We are hiring Tally Support Executives to assist customers in using Tally software effectively. The role includes resolving user queries, helping with installation and usage, providing guidance on Tally features, and ensuring customer satisfaction through quality support.

Roles & Responsibilities:

1. Technical Support & Customer Assistance

• Provide support to Tally users through phone, email, chat, and remote sessions

• Troubleshoot issues related to Tally installation, configuration, usage, and functionality

• Guide users with clear, step-by-step instructions to resolve problems

• Escalate unresolved issues to senior support teams

• Ensure timely resolution of customer queries

• Document all issues, resolutions, and follow-ups in the support system

• Report bugs or software glitches to the concerned team

• Train customers on best practices for using Tally effectively

2. Software Updates & Maintenance

• Assist users in installing updates, patches, and new Tally versions

• Educate customers on keeping Tally up to date

• Coordinate routine tasks like backup, data optimization, and software maintenance

3. Documentation & Knowledge Sharing

• Maintain a knowledge base of common issues and solutions

• Create simple user guides, FAQs, and tutorials for customers

• Conduct training sessions or webinars on Tally features

4. Quality Assurance & Feedback Handling

• Ensure quality standards in every support interaction

• Collect user feedback to identify improvement areas

• Review support performance and suggest enhancements

Required Skills & Competencies:

• Excellent communication skills (English + regional language)

• Strong problem-solving ability

• Good customer service attitude

• Patience, empathy, and attention to detail

• Time management and teamwork

• Ability to troubleshoot functional issues in Tally

• Knowledge of Tally modules is mandatory

• Basic accounting knowledge (must have)

• Understanding of remote support tools

Traits & Motives:

• Persistent and willing to learn

• Positive and hospitable attitude

• Strong desire for personal growth

Education:

• B.Com / BBA / BMS only

• Commerce background is mandatory

Experience:

• 1–3 years in Tally support, accounting support, or finance-related customer service

Important Note:

• Only candidates from a Commerce background with hands-on Tally knowledge should apply

• Must be comfortable providing customer support and guidance

• Strong communication skills are essential

• Immediate joiners preferred Support Executives to assist customers in using Tally software effectively. The role includes resolving user queries, helping with installation and usage, providing guidance on Tally features, and ensuring customer satisfaction through quality support.

Roles & Responsibilities:

1. Technical Support & Customer Assistance

• Provide support to Tally users through phone, email, chat, and remote sessions

• Troubleshoot issues related to Tally installation, configuration, usage, and functionality

• Guide users with clear, step-by-step instructions to resolve problems

• Escalate unresolved issues to senior support teams

• Ensure timely resolution of customer queries

• Document all issues, resolutions, and follow-ups in the support system

• Report bugs or software glitches to the concerned team

• Train customers on best practices for using Tally effectively

2. Software Updates & Maintenance

• Assist users in installing updates, patches, and new Tally versions

• Educate customers on keeping Tally up to date

• Coordinate routine tasks like backup, data optimization, and software maintenance

3. Documentation & Knowledge Sharing

• Maintain a knowledge base of common issues and solutions

• Create simple user guides, FAQs, and tutorials for customers

• Conduct training sessions or webinars on Tally features

4. Quality Assurance & Feedback Handling

• Ensure quality standards in every support interaction

• Collect user feedback to identify improvement areas

• Review support performance and suggest enhancements

Required Skills & Competencies:

• Excellent communication skills (English + regional language)

• Strong problem-solving ability

• Good customer service attitude

• Patience, empathy, and attention to detail

• Time management and teamwork

• Ability to troubleshoot functional issues in Tally

• Knowledge of Tally modules is mandatory

• Basic accounting knowledge (must have)

• Understanding of remote support tools

Traits & Motives:

• Persistent and willing to learn

• Positive and hospitable attitude

• Strong desire for personal growth

Education:

• B.Com / BBA / BMS only

• Commerce background is mandatory

Experience:

• 1–4 years in Tally support, accounting support, or finance-related customer service

Important Note:

• Only candidates from a Commerce background with hands-on Tally knowledge should apply

• Must be comfortable providing customer support and guidance

• Strong communication skills are essential

• Immediate joiners preferred

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.

More about this Tally Support Executive job

1. What is the eligibility criteria to apply for this Tally Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Tally Support Executive job?
   Ans: This Tally Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tally Support Executive job?
   Ans: No, there is no fee applicable for applying this Tally Support Executive job and during the employment with the company, i.e., Prestige Recruiters (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tally Support Executive role?
   Ans: There is an immediate opening of 99 Tally Support Executive at Prestige Recruiters (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Tally Support Executive job?
   Ans: This Tally Support Executive job has 09:00 AM - 06:00 PM timing.