Key responsibilities :
- Managing administrative tasks, ensuring customer satisfaction, and achieving business targets.
- Developing strategies, and analyzing market trends to expand the customer base.
- Building strong customer relationships to ensure satisfaction and loyalty.
- Preparing regular reports on branch performance, sales metrics, and team achievements.
- Training, and mentoring branch staff to enhance skills, efficiency and performance.
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Key Skills and Competencies:
- Leadership: Strong leadership and team management skills.
- Customer Service: Excellent interpersonal and communication skills.
- Analytical Mindset: Ability to analyze data and identify areas for improvement.
Qualifications:
- Bachelor's degree in Business Administration or a related field.
- Proven experience in a similar role, preferably in Hotel or Retail stores.
- Strong understanding of branch operations, financial management, and regulatory compliance.