We are looking for a Software Operator who will be responsible for the complete implementation and monitoring of our in-house software across all company branches. The role requires strong operational knowledge of the courier/cargo industry, advanced Excel skills, and the ability to generate and analyze reports to ensure smooth adoption of the system throughout the organization.
Implement and roll out company software across all branches.
Train branch staff on the usage and functionalities of the software.
Monitor and ensure compliance with software usage in day-to-day operations.
Regularly check and validate operational and performance reports generated through the software.
Identify issues, troubleshoot problems, and escalate technical matters to the IT team when necessary.
Coordinate with branch managers to ensure smooth integration with courier/cargo processes.
Maintain accurate documentation of implementation progress and feedback.
Provide analytical support using advanced Excel for MIS and performance tracking.
Graduate in any discipline (preferably Logistics/Operations background).
Minimum 2 years of experience in courier/cargo/logistics operations.
Proven expertise in Advanced Excel (Pivot tables, VLOOKUP, HLOOKUP, etc.).
Strong knowledge of cargo/courier processes and operational workflows.
Ability to handle multiple branches and coordinate effectively.
Good communication and training skills.
Problem-solving mindset with attention to detail.
Knowledge of MIS and operations reporting.