Sales Coordinator / Executive

Key Responsibilities:

1.      Order Punching:

o    Enter Orders: Accurately input customer orders into the system, ensuring all details (product, quantity, pricing) are correct.

o    Order Verification: Review orders for completeness and correctness, and resolve any discrepancies before processing.

o    Order Tracking: Monitor the status of orders and update records to reflect any changes or updates.

2.      Billing:

o    Generate Invoices: Create and issue invoices based on orders processed, ensuring all charges are correctly listed.

o    Billing Queries: Address any billing-related queries from customers and resolve discrepancies or issues promptly.

o    Payment Processing: Track payments, manage accounts receivable, and follow up on overdue invoices.

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3.      Follow-Up with Customers:

o    Order Confirmation: Contact customers to confirm order details and expected delivery dates.

o    Customer Service: Address any questions or concerns from customers regarding their orders, including issues with products or delivery.

4.      Dispatch:

o    Coordination: Coordinate with the logistics or warehouse team to ensure timely and accurate dispatch of orders.

o    Delivery Tracking: Track and provide customers with updates on their delivery status.

Additional Responsibilities:

• Record Keeping: Maintain accurate records of all sales transactions, communications, and customer interactions.

• Reporting: Generate and analyze sales reports to track performance and identify trends or issues.

• Communication: Serve as a point of contact between the sales team, customers, and other departments to ensure smooth operations. Top of Form

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• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.