Receptionist Executive

A hotel receptionist welcomes guests, manages room bookings, processes payments, and handles requests or complaints. They serve as the main point of contact at the front desk, guiding visitors and sharing information about hotel amenities and local attractions.

Core Responsibilities

• Guest Services: Welcome guests with a warm attitude, complete check-in and check-out tasks, and hand out room keys.

• Reservations: Manage online, phone, and walk-in bookings, cancellations, and room assignments.

• Communication: Answer phone calls, direct inquiries, and relay messages accurately.

• Billing & Payments: Prepare invoices, handle cash or credit card transactions, and balance accounts at shift end.

• Problem Solving: Address guest complaints professionally and coordinate solutions.

• Department Coordination: Work with housekeeping and maintenance to ensure rooms are clean and ready.

Key Requirements & Skills

• Communication: Clear, polite speaking skills and a friendly personality.

• Software Knowledge: Familiarity with hotel property management systems (PMS) or booking software.

• Organization: Ability to multitask in a busy environment.

• Flexibility: Willingness to work shifts, including weekends, nights, and holidays.

• Education: High school diploma or a degree in hospitality

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.